Metrc Data Refresh & API Issues

Incident Report for Canix

Resolved

This issue is resolved and our systems are now operating normally.

Posted Jan 09, 2023 - 16:09 PST

Update

A fix has been implemented to resolve the issue and we are continuing to monitor the situation.

Posted Jan 09, 2023 - 15:33 PST

Monitoring

We have deployed a fix and are now monitoring to ensure there are no residual effects.

Posted Jan 09, 2023 - 15:23 PST

Investigating

Canix customers may experience trouble with completing a Metrc refresh sync. Our Engineering team is aware of the issue and is working to investigate communication with the Metrc API.

Posted Jan 09, 2023 - 14:25 PST

This incident affected: Integrations (Metrc API) and Canix Web Application (Canix Web Application).